SHIPPING

Can I ship internationally?

We are currently only able to ship to locations within the United States. Please see our Shipping Information for complete details.

Can I place an order to be shipped within the U.S. from outside the country?

Yes. If you are shipping to destinations within the United States, you may place an order from anywhere in the world. However, we are unable to process international credit cards online. If you would like to use a credit card that is not US-based, please call our customer service team at 1-800-557-MOON to place your order.

PRODUCT INFORMATION

How should I store my Chocolates?

For the best possible chocolate experience, please follow these storage guidelines:

  • Always store chocolate in a cool, dry location away from a heat source and direct light.
  • The ideal storage environment should maintain a consistent temperature between 55 and 68 degrees Fahrenheit. If stored in temperatures higher than that, the chocolate may begin to soften, compromising the appearance and flavor profile.
  • Do not freeze or refrigerate chocolate. Ideal humidity for chocolate storage is 55 percent, and regular refrigeration units are too humid and will cause condensation.
  • Keep chocolate away from sources of strong odors, since chocolate absorbs the odors of food and other strongly smelling products around it, which can adversely affect the flavor.

 

Are your products alL-natural?

We hand-craft our entire core line of year-round truffles using only the finest and freshest all-natural ingredients, and do not add any preservatives to our chocolates. In rare cases, we may utilize artificial colors, artificial flavors, or hydrogenated oils in some chocolate products.

Do you have any kosher products?

No, we do not currently offer certified Kosher products.

Do you have any vegan products?

Yes, our hot cocoa and dark chocolate bark bars are vegan.

DO you have any nut free productS? 

Yes, many of our products do not contain nuts, however please be advised that our chocolates are manufactured in a facility that handles peanuts, tree nuts (almonds, Brazil nuts, cashews, hazelnuts, pecans, pistachios, walnuts, and macadamia nuts), You can find allergen info the product page for each item.

Where are your truffles made?

All of our artisan chocolates are hand crafted and packaged in Portland, Oregon at our St John's factory and store.

What is the shelf life of your products?

We hand-craft our chocolates using only the finest and freshest all-natural ingredients, without using artificial preservatives. As such, shelf life can vary depending on the product. Factors that impact shelf life include:

  • The amount of cocoa butter in the product.
  • The specific ingredients of the product.
  • display location.

You can find the estimated shelf life on each products page.

Which truffles contain alcohol? 

Several of our truffles do incorporate liqueurs or other alcohol products, though at levels that are low enough for safe and legal consumption by minors. These chocolates include our Irish Cream Truffle, Champagne Truffle, Clear Creek Pear Brandy Truffle, Orange Truffle, Pure Gold Truffle, and Raspberry Truffle.

Where can I find descriptions of your entire line of truffles?

All of our truffles are described on their individual product pages.

Do you have any sugar-free chocolates?

No, we do not offer sugar-free products.

DOes your chocolate contain soy?

Yes, soy lecithin is an important all-natural emulsifier that keeps the cocoa and cocoa butter in chocolate products from separating.

Where can i find allergen information?

Allergen information is provided on each product page. You can also find our allergens list here.

ORDERING

What is your return policy?

You can find our return policy here.

Can i make a custom box of chocolates?

Unfortunately, we do not offer custom boxes of chocolates via our web site, though our online inventory features the very best of our collection. Customers can create custom boxes of chocolates in our Moonstruck Chocolate Cafés. You can find the café location nearest you for your custom-assortment needs.

Do you offer wholesale pricing?

Yes, we do offer wholesale pricing to retailers who meet our strict criteria for reselling Moonstruck Chocolate products. If you would like to apply for a wholesale account, we welcome you to submit an inquiry here.

Do you offer gift cards?

Yes, currently gift cards can be purchased at any one of our Moonstruck Chocolate Cafés, where the cards can also be redeemed. At this time, gift cards cannot be purchased or redeemed on our Web site, although we are working to add those capabilities.

Do you offer customized packaging?

No, we do not currently offer customized packaging. We are happy to add customized gift messages to your order.

STILL HAVE QUESTIONS?

503-247-3448

info@moonstruckchocolate.com